Terms & Conditions

Are there any taxes? 

All orders that are made from Canada are taxable. It will depend on where you order from and it will be adjusted on your order accordingly.

Why were some extra fees added to my order?

All orders shipped outside Canada are subject to custom fees and import duties. Those fees are assumed by the customer. For more information, we suggest you contact your national custom office. 

Why is the selected item unavailable?

Even though we try our best to be rigorous, pricing or availability errors may occur sometimes (we are humans after all). In such case, we will contact you as soon as possible.

What about shipping?

Orders are processed on Monday and Thursday. During National Holidays, we take it easy with friends and family. 

Delivery is free for shipments across Canada for purchases of $100 or more. Otherwise, national and international delivery fees vary and are determined by the distance. The option to pick up your purchase directly at the workshop is free. However, you must make an appointment before pickup.

We do everything we can to ensure your purchase is delivered to your door as quickly as possible. However, we can’t control the postal service and have no power over potential postal delays. Please make sure to write down your shipping information correctly. Unfortunately, we cannot offer a protection against handling damage during shipping and waive our responsibility for any damage. This will not be considered as a manufacturing defect.

If you are in or around the Montreal area and you prefer to pick up your item at our workshop, please contact us by email to make an appointment.

If we made an error with your item, please contact us at info@costumedebain.fun with a description of the problem and we will arrange a solution. We encourage you to read carefully the product description in order to avoid disappointment. 

Costume de bain has the right to change the online prices at any point in time, without any prior notice. 

PRIVACY POLICY

Costume de bain commits to their clients’ privacy. We keep personal data confidential and it is only used to complete the transactions.